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Delivery and Return Policy​

DELIVERY

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  • For products that are in stock, please allow up to 5 business days for your order to be shipped. 

  • For products that are Made-to-Order, please allow 2-3 weeks for your order to be processed. During peak periods such as Christmas, processing times may vary. Our team will get in touch to confirm completion ETA.

  • For all domestic orders, items will be shipped by Express post with signature on delivery.

  • For all International orders, items will be shipped by Australia Post Express or DHL, with signature on delivery.

  • Upon dispatch for all orders, a tracking number will be sent to the corresponding emails. Please check your Junk folder, or contact us if there are any issues.

 

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RETURNS 

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  • Products that are readily available for purchase, i.e. stock ready to be shipped, should be returned within 7 days of receiving products. 

  • There will be no refunds for change of mind. 

  • Refunds for change of mind will ONLY BE ACCEPTED WITHIN 48 HOURS of purchase, or before product has been shipped. .

  • For products that are Made-to-Order, there will be NO REFUNDS once your order has started production. This is usually after the 48 hour window.

  • If your product is faulty, please read our Faulty section.

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PAYMENT

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  • We accept all major credit/debit cards, which will be listed at checkout.

  • More payment options such as Afterpay, Paypal, Zip Pay etc. will be listed at checkout.

  • All payments must be PAID IN FULL before any commencement of production.

 

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FAULTY

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  • All our products are made with utmost care with a high standard of quality control and quality Italian leathers. Any scratches or imperfections in leather, stitching or minor irregularities should not be considered as faults, but unique qualities and characteristics.

  • As we use luxury standard leathers, all our products will tend to soften overtime. This does not affect the overall integrity of the product. To preserve them longer, please do not use products aside from their intended purpose.

  • As general wear and tear is inevitable, please do not hesitate to contact us to see if we are able to fix those issues.

  • All products come with a 1 year warranty against hardware defects, stitching issues, edge paint issues, etc. This does not cover general wear and tear or mistreatment of product. Please contact us if you are unsure of your issue.

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